Cancellation & Refund Policy

This policy explains what happens if you need to cancel or reschedule a booking, and how refunds work. It applies to all bookings made through staff2clean.co.uk.

Cancelling or rescheduling

• More than 24 hours before your visit: free cancellation or rescheduling, no charge.
• Within 24 hours of your visit: a charge of 50% of the visit price applies, reflecting the cost of holding that slot and the reduced chance of rebooking it.
• No access on the day (cleaner arrives but cannot get in): the full visit price applies, as the time has already been allocated and the cleaner has attended.

These fees are set to reflect our actual costs of holding and staffing a time slot, in line with the Consumer Rights Act 2015, and are shown before you confirm a booking.

If we cancel

If Staff2Clean needs to cancel or cannot fulfil a booking (for example, no cleaner available), you'll receive a full refund or a free reschedule to the next available slot — your choice.

Your right to cancel (14-day cooling-off period)

Under the Consumer Contracts Regulations, you normally have 14 days from booking to cancel a service for a full refund. Because cleaning bookings are often scheduled within that 14-day window, we ask for your express consent at booking to begin the service before the cooling-off period ends. If you give this consent and then cancel after the service has started or been completed, the cancellation terms above apply instead of a full refund.

Recurring bookings

Regular cleaning plans have no fixed-term contract. You can pause, change frequency, or cancel your recurring plan at any time from your account; the cancellation window above applies to any already-scheduled visit.

How refunds are issued

Refunds are issued to the original payment method via Stripe, typically within 5–10 business days depending on your bank.

Contact

Questions about a specific booking? Email hello@staff2clean.co.uk or use your account messaging once logged in.