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STAFF 2CLEAN
How it works

Simple, transparent, self-serve

No phone calls needed to get a price. Here's exactly what happens from landing on the site to your completed clean.

See your priceCheck your postcode
A cleaner arriving at a West London front door, mid-morning light on the brickwork

Six steps, and then it is done

The numbers are the order it happens in. Nothing here needs a phone call.

  1. 1

    Check coverage

    Enter your postcode on any page. We serve Central & West London as our primary area, with the rest of Greater London as secondary coverage.

  2. 2

    Choose a service & get an instant price

    Select a standard clean (just once), a one-off deep clean, end of tenancy, or an Airbnb turnover. Tell us your property size — the price you see is final, no call-out fees.

  3. 3

    Book a date and pay securely

    Cleans are paid in full at booking via Stripe. Cancel free up to 24 hours before.

  4. 4

    Your cleaner is assigned

    The standard we apply to every cleaner we take on: application review, interview, right-to-work check, reference calls and a trial shift, all before their first job. You'll see your cleaner's name once assigned.

    See the five stages every cleaner completes
    Head-and-shoulders of a Staff2Clean cleaner in a branded polo, natural window light, a London kitchen soft behind them — a real employee, not a stock model
  5. 5

    Manage everything from your account

    View upcoming and past bookings, reschedule or cancel, see payment history, and message our team — all from your Staff2Clean account.

  6. 6

    After the clean

    Rate the clean from the visit in your account — pick a star, add a comment if you want, and send. Your receipt is kept there too. To book the same clean again, start from the visit: your details are filled in and you only pick a date and pay. If something was not right, report it from the visit and it reaches us with that clean attached.

That is the whole process. The only step that can stop it is the first one, so it is the one worth doing now — check your postcode.

The questions people actually ask

Straight answers, and a link to the page that carries the detail where there is one.

No. Access can be in person, through a concierge, a key safe, a key left somewhere you've agreed, or a key we already hold. You tell us which at booking and it stays on the booking, so you only explain it once.

The earliest date the calendar will offer is two days from today. We don't do same-day — the office needs that time to get a named cleaner onto the job, and that is somebody's diary, not a switch.

No. Your cleaner uses what is already in your home — your hoover, mop and bucket and your own cleaning products — on every clean we do, so you choose what goes on your surfaces. On a deep clean, end of tenancy or after-builders clean you can add a hoover, mop or bucket as an extra when you book. If the place is empty or you would rather we brought something, tell us before you book and we will say what we can do.

A deep clean includes the inside of the microwave and of one standard fridge-freezer, and inside empty cupboardsAn end of tenancy clean includes the inside of one single oven, one standard fridge-freezer and the microwave, and inside empty cupboards. On both, you can also add each oven after the first (a double oven is one extra oven), an American-style fridge, defrosting a fridge or freezer, each fridge or freezer after the first, washing your kitchenware and interior windows, priced by the window. The fridge-freezer clean covers the shelves, the drawers and the freezer compartment, wiped out: we do not defrost it, and we do not throw anything away without asking. Cupboards need to be empty. You provide the cleaning products, oven cleaner included. Carpet cleaning is a separate service that we quote for.

Not yet. Today every clean is booked and paid for one visit at a time, in full, when you book it, and after your first clean you can book the same one again from your account. We have not set a date for repeating plans. Message us if you would like to hear when they open — a person reads every message.

Cancel or move it free from your booking page or your account up to 24 hours before the visit. If you cancel, we refund it in full to the card you paid with, usually within 5–10 working days; if we cannot send it automatically we will be in touch. Inside 24 hours, contact us and we will deal with it personally — the charge is 50% of the visit price. If the cleaner arrives and cannot get in, the full price applies. If we have to cancel, we will offer you a full refund or a free new date, your choice. Moving a visit takes your cleaner off it until we assign another, and the new date must be at least 48 hours away. The whole thing is on the cancellation policy.

Payment runs entirely through Stripe. The card details are typed into Stripe's own fields, not ours — Staff2Clean never sees or stores a card number, which is also why we cannot read one back to you over the phone.

London only. Central and West London are our primary zone and the rest of Greater London is secondary; outside London we don't clean at all, though furniture moving and man-and-van work travel further. Check your postcode — it takes a second and it is the only question that can stop a booking.

Something not here? Ask us — it is a real person, Monday to Saturday.

Your time is worth more than scrubbing floors.

Book in under two minutes — then get back to what actually matters.

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