Cookie Policy

Cookies are small text files stored on your device. We use them to keep you signed in, run the site reliably, and understand how visitors use staff2clean.co.uk.

Essential cookies

Required for the site to function — for example, keeping you signed in and remembering items in an in-progress booking. These can't be switched off.

Chat assistant

If you open the “Chat to us” window, we set one strictly necessary cookie (s2c_chat_visitor) containing a random identifier. It exists only to keep your conversation together across messages and to stop the assistant being abused, lasts 30 days, and is not used for advertising or to track you across other websites. Because it is required to provide a service you have actively asked for, it does not need your consent — but it is only ever set once you open the chat, never before. Your choice about whether replies are read aloud is stored in your browser's local storage, not in a cookie, and never leaves your device.

Payments and fraud prevention (Stripe)

Our payment provider, Stripe, loads its own script (js.stripe.com) as soon as you open the booking page — not only at the moment you enter a card. It sets cookies and reads basic information about your device and how you interact with the page. Stripe uses this to tell a real customer apart from an automated card-testing attack, which is what keeps fraudulent bookings off the site and our payment account open. It is not used for advertising and we do not receive it as a marketing profile. Because it is required to provide the booking service you are asking for, and to keep that service secure, it is treated as strictly necessary and is not switched off by the cookie banner. Stripe sets these cookies as an independent controller for fraud prevention — what it collects and how long it keeps it is described in Stripe's privacy centre. If you would rather it did not run, do not open the booking page — the rest of the site works without it.

Analytics cookies

We use privacy-conscious analytics (PostHog and/or Google Analytics 4) to understand how visitors move through our booking funnel — for example, whether people who start a quote go on to book. This helps us fix confusing steps and improve conversion. You can opt out of analytics cookies via the cookie banner shown on your first visit.

Managing cookies

You can control or delete cookies through your browser settings at any time. Blocking essential cookies may prevent parts of the site (like staying signed in) from working correctly.

Contact

Questions about our use of cookies? Email hello@staff2clean.co.uk.