Referral Terms

Our referral programme is not running at the moment. These are the terms that will apply when it starts. Nothing on this page is an offer until then.

Our referral programme lets an existing customer share a personal link. If someone new books their first clean with it, both of you get a reward. These are the rules.

Who can refer

Anyone with a Staff2Clean account who has had at least one clean completed. Your link appears in your account once that first clean is done. We ask for that because a recommendation from someone who has never used us is not a recommendation.

Who counts as a referral

• They must be new to Staff2Clean and must not have booked with us before.
• They must use your link, or enter your code, before their first booking.
• One referral per person, ever. A person can be referred once.
• You cannot refer yourself, or use a second account to refer your first.
• They must book and pay for a clean. Following the link, or creating an account, is not on its own a referral.

What each of you gets

The person you refer gets a welcome reward as account credit, after their first clean. You get a reward as account credit.

Rewards given as account credit are applied to your next booking automatically. Credit has no cash value, cannot be transferred to anyone else, and cannot be withdrawn.

Neither reward reduces the price at the checkout. Both are added after the clean, on the timing set out below.

When you are paid

Your reward qualifies once your friend's first clean has been completed. It is then held for 14 days before it reaches your account. That hold is the window in which a clean can be refunded or disputed.

If their booking is refunded, cancelled or charged back, the reward is reversed. If it has already been paid to you, the reversal is recorded against your account and comes off your balance. We do not ask you to pay anything back.

What we record

We count how many times your link has been opened. We do not record who opened it: no IP addresses, no device details, nothing that identifies a visitor. The number is a simple tally, so opening your own link, or refreshing the page, adds to it.

You can see which of your referrals have booked and what each is worth. You are not shown the name, address or contact details of anyone you refer, and they are not told what you were paid.

Fair use

The programme is for personal recommendations. Please do not post your link as a coupon on discount and voucher sites, buy advertising against our name, or send it to people who have not asked to hear from you. We may withhold or reverse a reward where a referral does not qualify under these terms, and we will tell you which referral and why.

Changes

We may change the reward, the qualifying conditions or the hold period, or end the programme, at any time. A change applies to referrals made after it takes effect. Any referral already qualified under the old terms is honoured under those terms.

Everything else

Our Terms of Service apply to referral bookings in the same way as any other, including our cancellation and refund policy. How we handle personal information is set out in our Privacy Policy.